General Questions
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How is the working process simplified at Jaouhari Auto?
At Jaouhari Auto, we streamline the process by offering an intuitive online platform where you can easily browse, select, and purchase the car parts you need. Our detailed product descriptions and customer support are always available to assist you, ensuring a hassle-free shopping experience.
When will my order arrive?
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
When will our team contact me for delivery details?
Once your order is confirmed, our customer service team will reach out to you within 24 hours to confirm your delivery details and provide an estimated delivery time. We ensure clear communication to meet your scheduling needs.
What should I do if I receive the wrong product?
If you receive an incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund, and provide you with a prepaid return label to send the incorrect item back to us.
Can I track my order?
Yes, you can track your order using the tracking number provided in your confirmation email. Simply visit the carrier’s website and enter your tracking number to see the current status of your delivery.
What payment methods do you accept?
We accept cash on delivery (COD) as our primary payment method. When your order arrives, you can pay the delivery agent directly. This ensures a secure and convenient transaction for our customers.